FAQs
SHIPPING
Express shipping available upon request. + Please note that these are estimates and rarely shipments are delayed due to weather, holiday rush, Customs Agency delays, postal service error, etc.
SHIPPING ADDRESS
All items are made to order & shipped out in 2-5 Business days after payment has cleared. Please make sure your address is correct to ensure the fastest shipping time.
U.S. SHIPPING TIMES
U.S. shipping can take anywhere from 2-7 days average. Shipping times will vary depending on the carrier.
INTERNATIONAL SHIPPING TIMES
*NOTE: Please be aware of your country's customs tax charges, if any. (Please visit your country's customs agency website for more info)
International shipping may take 1-4 weeks average, depending on customs delays. Shipping times will vary depending on the carrier. If it does not arrive within 4 weeks, please message me directly. Most international orders will include delivery confirmation.
RETURNS
Just email us at nicolelizdang@gmail.com if you need to return purchased items within 14 days of your purchase. To be eligible for a return, the items must be unused and in the same condition and original packaging.
We are more than happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nicolelizdang@gmail.com.
JEWELRY CARE INSTRUCTIONS
Here are some tips on how to care for your new gems to help them stay shiny and bright for a long, happy life!
» Avoid direct contact with water.
» Avoid contact with lotion or perfume.
» Don't forget to take off your jewelry before bed!
» To avoid tangling and dust, it's best to store your jewelry separately, in boxes or pouches.